Customer FAQ & Policies


What is your return policy?

We offer a 30-day money back guarantee for products you are unsatified with.

If your order has already shipped and you decide you don't want the order, please follow these steps:

1. Contact us to receive a return shipping label

2. upon recieveing the label, please drop off at the carrier

3. After your items have been acknowledged by the carrier, please contact us so we can process your refund

4. Shipping charges are non-refunadable

PLEASE NOTE: Refunds can take 2-5 business days depending on your bank

What payment methods are accepted?

All Major credit cards, PayPal, Amazon Pay and Afterpay.

How does Afterpay work?

Afterpay has a minimum purchase amount of $35. Using Afterpay allows for 4 installments due every 2 weeks.

How long does shipping take?

Standard shipping usually takes 3-7 business days. Priority Shipping usually takes 3-5 business days. Orders placed after 2 p.m. MDT and on weekends, will ship out the following business day. A reminder that we do not process, ship, or deliver orders over the weekend or on holidays.

How can I edit or change my shipping address?

Please email contact@veefresh.com or call 1-206-641-4435. We always will do our best. However, we cannot guarantee a change can be made once your order is processing or has shipped.

How can I cancel my order?

We're unable to edit the items in an order or cancel an order once it has processed or shipped. Please contact us at 1-206-641-4435 or email us at contact@veefresh.com to see how we can best help you.

Can I change or cancel my subscription?

Yes. However, changes or cancellations to subscriptions MUST be made 24 hours BEFORE your subscription order processes.

Once your subscription order has processed, we are unable to make any changes or cancellations. Please reach out to us so we can instruct you on how to start the return process

PLEASE NOTE: VeeFresh is not responsible for lost shipments due to a wrong or incomplete address entered at checkout. If you notice an error, please reach out with the correct information ASAP, and we will do our best to accommodate you. We cannot guarantee the change can be made.

DISCLAIMER: The information provided on this site does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should consult a physician.